Conducts donor/patient interviews, physical assessments,
phlebotomy and general registration. Oversees donation process and
recovery. Organizes work in a way that is procedurally correct and
assures the effective, safe and customer-oriented processing of
blood from donors and patients. Majority of work will take place at
mobile draw locations with assignments at donor center locations as
needed. May cover as Charge Nurse as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Treats customers (external and internal) with dignity, respect,
and in a friendly and professional manner.
Maintains appropriate confidentiality with
Performs donor/patient phlebotomy and sample collections
including automated procedures if trained.
Conducts medical history interviewing and physical
May perform donor registration if trained.
Oversees the safe, procedurally correct, and customer-oriented
collection, storage, and transport of blood.
Serves as consultant regarding complicated donor/patient
histories and works to resolve problematic donor/patient
Observes and ensures staff is following LifeStream policies,
procedures, and standards of conduct.
Prevents, responds to and manages donor reactions, including
Balance the needs of staff and donors with LifeStream values and
Assures compliance with all Collections standard operating
procedures, and keeps self and staff current with all changes.
Works on different Mobiles and in Donor Centers as assigned.
Conducts deferrals/eligibility overrides per procedure as
Provides feedback to Supervisor/Manager regarding staff
performance and assists in presenting employee performance
Completes documentation on Mobile Summaries, injury and exposure
documentation as needed, etc.
Acts as Charge RN, as needed
Reviews quality control documentation at draw sites prior to
donor processing to ensure equipment/supply accuracy.
- Other duties as assigned.
Must maintain a high standard for conscientious, courteous, and
enthusiastic service to internal and external customers, and the
public in general. Must make customer's needs a high priority in
face-to-face or telephone contact. Must consistently deliver
service in a timely, accurate, professional, and friendly manner.
Demonstrates a high level of problem-solving skills.
Work mostly includes various duties involving different and
unrelated processes and methods. Decisions on what needs to be done
frequently require analysis of the subject in each assignment, and
chosen course of action may be selected from several alternatives.
Work involves conditions and elements that must be analyzed to
identify interrelationships. Work may often include varied duties
requiring many different and unrelated processes and methods such
as those relating to aspects of administrative or professional
fields. Decisions by the employee as to what needs to be done
include assessment of unusual circumstances, variations in approach
and incomplete or conflicting data.
NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:
Overall, objectives and resource allocations are determined by
the Supervisor, providing broad administrative direction, with
assignments given in terms of broadly defined missions or
functions. Employee plans, designs and carries out programs,
projects, studies, or other work independently. Results are
considered technically sound by virtue of the employee's expertise,
and are generally accepted with review only for conformity to
objectives, contribution to program goals, or advancement of
To perform this job successfully, each essential duty (as
identified above) must be performed satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
SUPERVISORY KNOWLEDGE, SKILLS, & ABILITIES (if applicable)
Ability to identify needed changes in procedures, practices,
goals, direction, or structure of the department and/or
organization, and to promote and implement these changes
effectively in a timely manner.
Ability to ensure that departmental budgets are followed and
objectives are met by establishing a process to effectively monitor
resources and progress.
Ability to work with others to achieve departmental and/or
organizational goals and objectives.
Ability to empower employees to utilize their abilities and
Ability to work effectively to improve the skills of employees
by providing clear behaviorally, specific and helpful performance
feedback, by effective coaching and mentoring, and by providing
helpful departmental experiences and opportunities.
Ability to use power of one's position in an effective and
appropriate way to enforce rules, to confront others about
performance problems, to set boundaries for others' behavior, and
to direct others in the performance of their job.
Demonstrates a positive attitude towards one's work or job.
Ability to act honestly and with integrity, showing respect for
laws, the rights of others, and LifeStream's mission and value
Ability to adapt to various situations, to work effectively with
a variety of individuals and groups, to understand and appreciate
different and opposing perspectives of an issue, and to adapt one's
approach as the requirements of the situation change.
Ability to change within the company/organization or to change
Ability to motivate employees individually or in groups, by
actions such as encouraging people, giving credit or recognition,
creating symbols of group identity, and using group meetings or
speeches to inspire others and instill pride in the work unit or
Evaluates in advance the impact of words or actions and selects
the approach most likely to have the desired effect on the
individual or group in question.
Carefully times actions to increase effectiveness and asks
questions to make sure others understand.
Shows confidence in one's own capability to accomplish a task
and selects an effective approach to a task or problem and
willingness to exercise and trust one's own independent
Ability to develop a plan for the future, either for an
organization or for a large group within it, to articulate that
plan clearly and powerfully, and to hold to that plan, with the
result that the vision becomes a reality in significant ways.
Ability to transfer thoughts, ideas, and concepts into
- Retains subject matter expertise in their field or
GENERAL KNOWLEDGE, SKILLS, & ABILITIES:
Excellent interpersonal skills.
Ability to provide environment conducive to good customer
Good phlebotomy skills.
Good medical assessment skills.
Ability to problem-solve and make quality decisions.
Good quality assurance skills.
Good organizational skills.
Knowledge of general safety procedures.
Ability to instruct and train.
Ability to lift 30 pounds.
Ability to drive a standard passenger vehicle safely.
- Ability to maintain confidentiality.
Associate's Degree (AS) or Bachelor's Degree (BS) in
Minimum three months to one year of generalized Nursing and/or
CERTIFICATES, LICENSES, ETC.
Current California Registered Nurse (RN) License and current CPR
Certification. Current valid California Driver's License.
Refer to ADA checklist attached for physical demands.
Laboratory and Medical environment with high risks including
LifeStream is an Equal Opportunity Employer, M/F/D/V. LifeStream
participates in the federal governments E-Verify program to
determine employment eligibility.
The employer will consider qualified applicants with criminal
histories in a manner consistent with the Los Angeles Fair Chance
Initiative for Hiring.
Our organization is an equal employment/affirmative action
employer. If you need accommodation for any part of the employment
process because of a medical condition or disability, please send
an e-mail to Accomodations@Lstream.org or call 909-386-6875 to let
us know the nature of your request. A representative will respond
to accommodation requests within two business days. Please note
that this email/phone number is for medical/disability
accommodations only and any other inquiries will not receive a
EEO is the Law. For more EEO information about applicant rights
Our organization participates in E-Verify, for more information
All applicants who receive a conditional offer of employment
will be required to undergo a pre-employment drug test in
accordance with LifeStream's established guidelines.