A Concierge is responsible for assisting guests with various
tasks related to their visit and for providing information about
the hotel and the local vicinity in the hotel's continuing effort
to deliver outstanding guest service and financial
What will I be doing?
As a Concierge, you would be responsible for assisting guests with
various tasks related to their visit and for providing information
about the hotel and the local vicinity in the hotel's continuing
effort to deliver outstanding guest service and financial
profitability. Specifically, you would be performing the following
tasks to the highest standards:
-Provide information, recommendations and booking services for a
variety of guest inquiries, including, but not limited to,
directions, hours of outlet operation, hotel services,
transportation and travel arrangements, tour and event tickets,
restaurant reservations, and medical care
-Process and deliver messages for guests
-Retrieve mail, small packages and facsimiles for guests as
-Arrange and confirm recreational, business and dining activities
both inside and outside the hotel for guests
-Respond to special requests for services including, but not
limited to, dentists, doctors, child care, florists, etc.
-Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner
-Register VIP guests, as needed
-Promote Company marketing programs and distribute printed
materials, as neededWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
-Hospitality - We're passionate about delivering exceptional guest
-Integrity - We do the right thing, all the time.
-Leadership - We're leaders in our industry and in our
-Teamwork - We're team players in everything we do.
-Ownership - We're the owners of our actions and decisions.
-Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
-Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands . Our vision "to fill the
earth with the light and warmth of hospitality" unites us as a team
to create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it