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Front Desk Receptionist

Company: UCLA Health Candidate Self-Service
Location: La Quinta
Posted on: January 8, 2020

Job Description:

Responsibilities Under the general supervision of the front desk supervisor perform a full range of reception and call center duties: Greet incoming patients in a friendly and courteous manner, interact politely and be helpful, financially and geographically screen and pre-register patients using the NextGen system, register all patients at time of arrival in NextGen System. Verify insurance eligibility via appropriate website and update demographic and insurance data as necessary in NexGen system. Collect and post donations, fees and from patients at time of check in, balance and closed daily batches at the end of the shift. schedule appointment follow-ups, prep e-charts for next day. Create new patient e-charts by entering all patient demographics and financially screening patients at time of check in. Scan insurance cards into NextGen, accept donations and fees, print receipts, balance batches at the end of shift. Prep e-charts for next day's clinic by checking insurance eligibility or program and update in NextGen System. Ability to scan insurance cards and forms on the Visioneer Strobe XP Scanner. Provide prompt and courteous telephone assistance to callers, verify financial and geographic eligibility, and schedule patients according to their assigned provider. Verify and update patient demographics in NextGen. Assist with appointment cancellations. Perform other duties as assigned by supervisor. Greet incoming patients in a friendly and courteous fashion, interact politely and be helpful when assistance is required to complete registration and program forms. Using the NextGen computerized system check in and encounter the patients in a timely fashion, entering and updating demographic information with accuracy into the NextGen System. Assign a medical record number to new patients and enter all demographics into E-Chart in the NextGen System with all necessary information including updating insurance and the collection of census data. Prep charts for next day by verifying and updating payer source and insurance, demographics into in NextGen, contact patients to come in earlier to reapply for expired program(s). Complete daily reminder calls for next day patient appointments. Send letters when patients have missed appointments. Schedule follow up appointments for patients based on provider recommendations when patients have missed medical appointments. Scan documents in real time into NextGen electronic patient charts. Financial Screening Interview patients by asking them the required information regarding their income, health insurance and place of residence. Verify and record demographic and financial information in patient's chart and in NextGen computerized system. Determine and collect patient fees and donations based on patient's income insurance and family size. Post payments and donations in NextGen system and provide patient with NextGen receipt. Balance daily cash received at the end of shift, record cash and close batch at the end of the day. Other Duties as Assigned within Venice Family Clinic. Qualifications Demonstrated work experience in high volume front desk or medical setting. Bilingual English/Spanish communication skills. Oral communication skills to receive and convey information clearly and concisely. Good interpersonal skills to interact effectively with staff, patients and public. Knowledge of major medical insurance plans, Managed Care Plans through Medi-Cal and Covered California coverage and benefits. Ability to verify insurance coverage via the internet in appropriate websites. Ability to count money and make change when accepting payments and donations in NextGen system. Ability to type with speed and accuracy 45+ wpm. Working knowledge of NextGen System. Ability to multi-task and work alone or as part of a team. Ability to set priorities and organize workload to optimize efficiency. Some knowledge of medical terminology. Demonstrated work experience in a community based health clinic. Ability to file alphabetically and numerically. Ability to work weekends and evenings on an as needed basis. Ability to provide coverage at multiple sites (Rose, Pico, RLHC and CHC) on an as needed basis.

Keywords: UCLA Health Candidate Self-Service, La Quinta , Front Desk Receptionist, Administration, Clerical , La Quinta, California

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