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Front Desk Receptionist

Company: UCLA HEALTH
Location: La Quinta
Posted on: December 23, 2019

Job Description:

ResponsibilitiesUnder the general supervision of the SiteManager perform a full range of registration: Greet incoming patients in afriendly and courteous manner, interact politely and be helpful, register allpatients at time of arrival in NextGen System. Verify insurance eligibility viaappropriate website and update demographic and insurance data as necessary inNexGen system. Collect and post donationsand fees from patients at time of registration, balance and close daily batchesat the end of the shift. scheduleappointment follow-ups, prep e-charts for next day by verifying insuranceeligibility or program and update in NextGen System.. Create new patient e-chartsby entering patient demographics and financial information. Scan insurancecards into NextGen and print receipts. Ability to scan insurance cards and forms on the Visioneer Strobe XPScanner.Provide prompt and courteous telephoneassistance to callers, and schedule patients according to their assignedprovider. Perform other duties asassigned by supervisor.Greet incoming patients in a friendly and courteousfashion, interact politely and be helpful when assistance is required tocomplete registration and program forms. Usingthe NextGen computerized system check in and encounter the patients in a timelyfashion, entering and updating demographic information with accuracy into theNextGen System. Assigna medical record number to new patients and enter all demographics into E-Chart in the NextGen System with allnecessary information including updating insurance and the collection of censusdata. Prepcharts for next day by verifying and updating payer source and insurance, demographicsinto in NextGen, contact patients to come in earlier to reapply for expiredprogram(s). Complete daily reminder calls for next day patient appointments. Sendletters when patients have missed appointments. Schedule follow up appointments for patients based on provider recommendations when patients have missedmedical appointments. Scan documents in real time into NextGen electronicpatient charts. Financial Screening. Interview patients by asking them the required information regardingtheir income, health insurance and place of residence. Verify and record demographic and financial information in patient's chartand in NextGen computerized system. Determine and collect patient fees and donations based on patient'sincome, insurance and family size. Postpayments and donations in NextGen system and provide patient with NextGenreceipt. Balance dailycash received at the end of shift, record cash and close batch at the end ofthe day. Other Duties as Assigned within Venice Family Clinic.QualificationsDemonstrated work experience in high volume frontdesk or medical setting - Required.Bilingual English/Spanish communicationskills - Required.Oral communication skills to receive andconvey information clearly and concisely - Required.Good interpersonal skills to interacteffectively with staff, patients and public - Required.Knowledge of major medical insurance plans,Managed Care Plans through Medi-Cal and Covered California coverage and benefits - Required.Abilityto verify insurance coverage via the internet in appropriate websites - Required.Ability to count money and make change whenaccepting payments and donations in NextGen system - Required.Ability to type with speed and accuracy 45 wpm - Required.Working knowledge of NextGen System - Required.Ability to multi-task and work alone or aspart of a team - Required.Ability to set priorities and organizeworkload to optimize efficiency - Required.Some knowledge of medical terminology - Preferred.Demonstrated work experience in a communitybased health clinic - Preferred.Ability to file alphabetically andnumerically - Required.Ability to work weekends and evenings on an as needed basis - Preferred.Ability to providecoverage at multiple sites (Rose, Pico, RLHC and CHC) on an as needed basis - Required.UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each persons unique achievements and experiences to further set us apart.

Keywords: UCLA HEALTH, La Quinta , Front Desk Receptionist, Administration, Clerical , La Quinta, California

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