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General Manager - PGA West

Company: The Management Trust
Location: La Quinta
Posted on: June 22, 2022

Job Description:

The Management TrustPosition Title: General ManagerLocation: PGA WEST Residential II Association (Res II), La Quinta, CAReporting To: Division Vice President of Onsite CommunitiesStatus: Exempt, Full-TimeSalary: $125,000 DOE
COMPANY PROFILE:The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
PROPERTY PROFILE:The PGA WEST Res II Community is located in beautiful, sunny La Quinta, CA. There are four key Associations associated with PGA WEST; PGA WEST Master Association, Residential Association I, Residential Association II and The Fairways. The Club at PGA WEST (managed separately) provides its members with incredible facilities such as three beautiful clubhouses, six world-renowned golf courses, a private fitness facility at The Health & Racquet Club, and 19 tennis courts. The Club is privately owned and operated separately from the residential associations.The General Manager for PGA WEST Residential II (client of The Management Trust) is responsible for managing a community of 637 residential units with 17 different product types (combination of single family homes and condominiums), 24 pools and spas and various common areas. It is a master planned community built in 1984. The Community has an annual budget of $4m and three dedicated staff personnel (Assistant Manager, Community Support Specialist and Maintenance Technician). All staff will be housed in the administrative offices of The Management Trust in Palm Desert. The ideal candidate is an engaged, hands-on individual with a proactive mindset who is task-oriented and organized. Experience in condominium management is a plus. We are seeking an individual who has a strong commitment to delivering an exceptional customer experience.
EMPLOYEE OWNER POSITION PURPOSE:The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

  • Manage a community onsite that includes homes, townhomes, and/or condominiums
  • Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
  • Provide management services in compliance with the terms of the management contract
  • Provide leadership, guidance and mentoring to all direct reports and promote employee engagement and development
  • Prepare annual budget estimates for Board action and approval
  • Assist Board and homeowners with problem resolution
  • Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
  • Conduct site reviews and provide oversight of related compliance matters
  • Review and submit requests for vendor bids and contracted services
  • Prepare schedules and establish priorities for routine and special work projects
  • Attend association meetings, including, but not limited to: annual, turnover, town halls and Board
  • Prepare Board packets, agendas, minutes and calendars in preparation for scheduled and unscheduled meetings
  • Schedule/coordinate committee meetings, packets, minutes, agendas, etc. Assist in carrying out committee actions
  • Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
  • Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
  • Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
  • Oversee all aspects of the client's relationship with our Company to ensure success and retention
  • Work independently, with little oversight, and with accountability to executive management for the end result achieved
  • Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
  • Represent the community at designated meetings and formal functions
  • Other duties and special projects as assigned
    • This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with 3-5 years of experience with increasing responsibility in community association management
    • This position requires a strong administrative and organizational background
    • Professional designations are a plus
    • Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
    • Ability to motivate teams while simultaneously managing several projects
    • Knowledge of management contracts, CC&Rs and other governing documents
    • Solid knowledge of Microsoft Outlook, Excel, and Word
    • Strong leadership abilities and comfort with public speaking (small and large groups)
    • Conflict resolution skills
    • Ability to meet deadlines and address time-sensitive issues
    • Superior multi-tasking skills
    • Excellent written and verbal communication
    • Ability to provide high-level customer service with astute attention to detail and organization
    • Must be a team player
    • Ability to manage workflow amid shifting priorities
    • Willing to learn Company process and procedures, and learn/use proprietary software
    • Adaptable and dependable with a solid attendance record
    • Professional and respectful demeanor with all staff and guests at all times
      • Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
        • Use standard office equipment, including: computer, phone, copier/scanner, etc.
        • Be stationary for periods of time
        • Relocate up to (25) pounds
        • Travel to and from offsite locations
          • Assistant General Manager, Community Support Specialist and Maintenance Technician
            SCHEDULE & TRAVEL:
            • Monday-Friday from approx. 8:00 am-5:00 pm
            • This position may require occasional long hours to meet business needs, including evenings, weekends, and holidays
              • Employee Medical Benefit Plan
              • Car and Cell Phone Allowance
              • Employee Owned Company - ESOP vesting percentage after 2-year, full vesting after 6 years
                The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.

Keywords: The Management Trust, La Quinta , General Manager - PGA West, Accounting, Auditing , La Quinta, California

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